Support / FAQ

You can visit http://register.galactio.com to register your device.

You can visit the Galactio downloads page http://nav.galactio.com/ to get the latest versions of map and software

For all feedback and issue reporting, you may directly send your feedback to support@galactio.com for our technical and support teams to respond to you directly.

The primary difference between the Galactio V8 and V8 HD platforms is their graphics rendering:

• The V8 supports Low Definition screens (resolutions of 480×272 and similar),
  while V8 HD supports High Definition screens (resolutions 800×480 and larger).
• TBoth Galactio platforms, V8 and V8 HD, have the same routing engines and features.

Yes, TMC service on Galactio is available 24 hours a day, with no exceptions

The route calculated by the system is based on the routing parameters.
To set the Routing type, tap on Tools option on the Home Screen. Tap on Routing option to enter the screen to select routing type.
By default, the system is set to Traffic aware routing.

Tap on Tools option on the Home Screen. Tap on Next button to go to the next screen.
Now, Tap on NavIQ Info option, the software version is under Software version line

Tap on Tools option on the Home Screen. Tap on Next button to go to the next screen.
Now, Tap on NavIQ Info option, The Device ID is under Device ID / UUID line

For a more detailed explanation, visit http://nav.galactio.com/pnd/device_id_hint

You can delete your Home/Office from favourites and then set them again. You can also choose a favourite and set it as Home/Office, which will overwrite your earlier Home/Office selection.

Tap on Tools option on the Home Screen. Tap on Next button to go to the next screen.
Now, Tap on Reset History option, and press Yes in the confirmation box.

For Holux 61F and Holux 62F, please refer to this Manual

For i6800, please refer to this Manual